Términos de Servicio

Fecha de Entrada en Vigor: 12 de Agosto, 2025

Última Actualización: 12 de Agosto, 2025

Bienvenido a Bebola Restaurant. Estos Términos de Servicio ("Términos") rigen tu uso de nuestro sitio web, aplicaciones móviles y servicios, así como tu visita a nuestro restaurante ubicado en 46 Salamanca, 28028 Madrid, España. Al acceder a nuestro sitio web, visitar nuestro restaurante o utilizar nuestros servicios, aceptas estar sujeto a estos Términos.

1. Acceptance of Terms

By accessing or using any part of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms, please do not use our services or visit our establishment.

These Terms apply to all visitors, users, customers, and others who access or use our services, including but not limited to our physical café location, website, mobile applications, online ordering system, and any related services.

2. Description of Services

Bebola Restaurant operates a full-service café offering high-quality coffee, beverages, food items, and related services. Our services include:

Physical Location Services

• Dine-in café services with seating and atmosphere
• Coffee and beverage preparation and service
• Food service including breakfast, lunch, and snacks
• Event hosting and private party services
• Complimentary Wi-Fi access for customers
• Meeting space rental and business services

Digital Services

• Online ordering and pickup services
• Website content including menus, hours, and information
• Email newsletter and marketing communications
• Social media engagement and content
• Customer feedback and review platforms
• Event booking and reservation systems

3. User Responsibilities and Conduct

When using our services or visiting our establishment, you agree to:

General Conduct

• Behave respectfully toward staff, other customers, and property
• Follow all posted rules, policies, and staff instructions
• Maintain appropriate noise levels and considerate behavior
• Comply with all applicable local, state, and federal laws
• Respect the rights and privacy of other customers

Prohibited Activities

You may not engage in any of the following activities:

• Harassment, discrimination, or threatening behavior toward anyone
• Damage to property, equipment, or café facilities
• Bringing outside food or beverages without permission
• Loitering or overstaying welcome during busy periods
• Using our Wi-Fi for illegal activities or inappropriate content
• Recording or photographing other customers without consent
• Disrupting business operations or customer experience
• Smoking or vaping inside the establishment

Website and Digital Service Use

• Provide accurate information when placing orders or making reservations
• Use our digital services for legitimate business purposes only
• Respect intellectual property rights and copyrighted content
• Refrain from attempting to hack, disrupt, or damage our systems
• Not share login credentials or allow unauthorized access to your account

4. Orders, Payments, and Refunds

Order Placement and Acceptance

When you place an order through our website, mobile app, or in-person, you are making an offer to purchase products or services. We reserve the right to accept or decline any order at our discretion. Order acceptance occurs when we begin preparation of your items or confirm your reservation.

Pricing and Payment

• All prices are subject to change without notice, though we honor prices quoted at the time of order
• Payment is due at the time of order unless other arrangements are made
• We accept cash, credit cards, debit cards, and mobile payments
• Applicable taxes and fees will be added to your total
• Tips and gratuities are appreciated but not required

Cancellations and Refunds

Our refund policy includes the following provisions:

• Orders can be canceled without charge if we haven't started preparation
• Refunds may be provided for incorrect orders or quality issues
• Event bookings may be canceled with appropriate notice (see Event Services section)
• Refunds will be processed to the original payment method within 5-7 business days
• Custom orders or special requests may have different cancellation policies

5. Event Services and Reservations

Event Bookings

We offer event hosting services for private parties, business meetings, and special occasions. Event bookings are subject to:

• Availability and advance reservation requirements
• Minimum purchase requirements or facility fees
• Specific terms and conditions outlined in event contracts
• Compliance with occupancy limits and safety regulations
• Advance notice for cancellations (typically 48-72 hours)

Cancellation Policy for Events

• 72+ hours notice: Full refund of deposits
• 48-72 hours notice: 50% refund of deposits
• Less than 48 hours: No refund of deposits
• Same-day cancellation: Full charges may apply

6. Intellectual Property Rights

All content on our website, including but not limited to text, graphics, logos, images, audio clips, video, and software, is the property of Bebola Restaurant or our content suppliers and is protected by copyright and other intellectual property laws.

Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our website and digital services for personal, non-commercial purposes. This license does not include:

• Resale or commercial use of our content or services
• Collection and use of product listings or descriptions
• Derivative use of our content or services
• Downloading or copying account information for others
• Use of data mining, robots, or similar data gathering tools

User-Generated Content

When you submit reviews, photos, comments, or other content to our website or social media platforms, you grant us a worldwide, royalty-free, perpetual license to use, modify, and display such content for business purposes.

7. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. Key privacy principles include:

• We collect only information necessary to provide our services
• Personal information is used to improve customer experience
• We do not sell personal information to third parties
• You have rights regarding your personal data under applicable laws
• Security measures protect your information from unauthorized access

8. Disclaimers and Limitations of Liability

Service Disclaimers

Our services are provided "as is" and "as available" without warranties of any kind, either express or implied. We disclaim all warranties including but not limited to:

• Warranties of merchantability and fitness for a particular purpose
• Warranties regarding the accuracy or completeness of content
• Warranties of uninterrupted or error-free service
• Warranties regarding the security of our systems

Limitation of Liability

To the fullest extent permitted by law, Bebola Restaurant shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits, revenue, or business opportunities
• Loss of data or information
• Business interruption or operational delays
• Personal injury (except as required by law)
• Damages exceeding the amount paid for services in the preceding 12 months

9. Food Safety and Allergies

We take food safety seriously and maintain high standards for food preparation and service. However, customers with food allergies or dietary restrictions should be aware:

• Our kitchen handles common allergens including nuts, dairy, eggs, and gluten
• Cross-contamination may occur despite our best efforts
• Customers must inform staff of allergies and dietary restrictions
• We cannot guarantee allergen-free preparation or service
• Customers consume food and beverages at their own risk

10. Indemnification

You agree to indemnify, defend, and hold harmless Felice Cafeyeg, its owners, employees, agents, and affiliates from and against all claims, damages, obligations, losses, liabilities, costs, or debt arising from:

• Your use of our services or visit to our establishment
• Your violation of these Terms of Service
• Your violation of any third party's rights
• Any content you submit or share through our services
• Your negligent or wrongful conduct

11. Dispute Resolution and Governing Law

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions.

Dispute Resolution

Any disputes arising out of or relating to these Terms or our services shall be resolved through:

• Informal Resolution: Direct communication with our management team
• Mediation: Binding mediation if informal resolution fails
• Local Jurisdiction: Courts of Madera County, California for legal proceedings

12. Modifications to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting on our website. Significant changes will be communicated through:

• Prominent notice on our website and in our establishment
• Email notification to registered users
• Social media announcements for major changes
• Updated "Last Modified" date at the top of these Terms

Your continued use of our services after changes are posted constitutes acceptance of the revised Terms.

13. Termination

We reserve the right to terminate or suspend access to our services immediately, without prior notice, for any reason, including but not limited to:

• Breach of these Terms of Service
• Disruptive or inappropriate behavior
• Fraudulent or illegal activities
• Violation of other customers' rights
• Damage to property or equipment

Upon termination, your right to use our services will cease immediately, though certain provisions of these Terms will survive termination.

14. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the Terms will otherwise remain in full force and effect.

15. Contact Information

If you have any questions, concerns, or requests regarding these Terms of Service, please contact us:

• Email: legal@felicecafeyeg.com
• Phone: +34 (913) 55 2786
• Address: 111C Queen St E, Toronto, ON M5C 1S2, España 93614
• Business Hours: Monday to Sunday, 6:00 AM to 9:00 PM
• Management Office: Available during business hours for in-person consultations

We are committed to addressing your questions and concerns about these Terms promptly and fairly. Our management team will respond to inquiries within 48 hours during business days.

Thank you for choosing Bebola Restaurant. We look forward to serving you and providing an exceptional coffee and dining experience.