+34 (913) 55 2786 Monday to Sunday, 06:00 AM to 09:00 PM
111C Queen St E, Toronto, ON M5C 1S2, España

Privacy Policy

Effective Date: August 12, 2025

Last Updated: August 12, 2025

At Bebola Restaurant, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our café, use our website, or interact with our services.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us, including:

  • Contact Information: Name, email address, phone number, and mailing address
  • Payment Information: Credit/debit card details, billing address (processed securely through third-party payment processors)
  • Event Information: Details provided when booking events or making reservations
  • Communication Preferences: Newsletter subscriptions, marketing preferences
  • Feedback and Reviews: Comments, reviews, and feedback you provide about our services

Automatically Collected Information

When you visit our website or physical location, we may automatically collect:

  • Website Usage Data: IP address, browser type, device information, pages visited, time spent on site
  • Location Data: General location information when you visit our café
  • Wi-Fi Usage: Connection logs when using our complimentary Wi-Fi service
  • Security Footage: Video recordings from security cameras for safety and security purposes

2. How We Use Your Information

We use the collected information for various purposes:

Service Provision

  • Processing orders and payments
  • Managing reservations and event bookings
  • Providing customer support and responding to inquiries
  • Delivering requested services and products

Communication

  • Sending order confirmations, reservation details, and service updates
  • Providing newsletters and promotional materials (with your consent)
  • Notifying you about menu changes and special events
  • Responding to customer feedback and reviews

Business Operations

  • Analyzing customer preferences and improving our services
  • Conducting market research and customer satisfaction surveys
  • Maintaining accurate business records
  • Ensuring security and preventing fraud

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, including:

  • Payment processing companies
  • Email marketing platforms
  • Website hosting and analytics services
  • Event management platforms

Legal Requirements

We may disclose your information when required by law or to:

  • Comply with legal processes or government requests
  • Protect our rights, property, or safety
  • Prevent fraud or security threats
  • Enforce our terms of service

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Secure Socket Layer (SSL) encryption for online transactions
  • Regular security assessments and updates
  • Access controls and employee training
  • Secure storage of physical and digital records

However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

  • Access: Request access to the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal requirements)
  • Opt-out: Unsubscribe from marketing communications at any time
  • Data Portability: Request a copy of your information in a portable format

To exercise these rights, please contact us using the information provided in the Contact section below.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Generally, we retain:

  • Customer order records for 7 years for tax purposes
  • Marketing communications preferences until you opt-out
  • Security footage for 30 days unless required for investigations
  • Website analytics data for 26 months

7. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. We encourage you to review this policy periodically.

10. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We are committed to resolving any privacy-related concerns promptly and will respond to your inquiries within 30 days.

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